Return, Replacement & Refund Policy
At BS Natural, customer satisfaction is important to us. If there is an issue with your order, we are here to help.
1. Returns Policy
Due to the nature of clay pottery products, personal care products, used or opened products cannot be returned for hygiene and safety reasons.
Eligible Returns
Returns may be accepted only if:
- Product is unused, unopened, and in original packaging
- Return request is raised within 1 days of delivery
- Product received is damaged, defective, incorrect, or expired
Non-Returnable Items
Returns will not be accepted for:
- Opened or used products
- Products damaged due to misuse
- Items purchased under sale/clearance (if marked final sale)
- Returns requested after 1 days of delivery
2. Replacement Policy
Free Replacement for Damaged/Wrong Product
We offer free replacement if:
- Product is received damaged in transit
- Wrong item has been delivered
- Product is defective upon arrival
Replacement Claim Process
To claim replacement:
- Share clear unboxing video (mandatory for transit damage claims)
- Share photos of damaged/incorrect item
- Raise claim within 48 hours of delivery
Once approved, replacement will be processed within 2–3 business days.
3. Exchange Policy
Currently, we do not offer product exchanges for change of preference or selection mistakes.
If you need help choosing the right product before ordering, please contact our support team.
4. Return Shipping
- If return is due to our error (wrong/damaged/defective product), return or replacement shipping will be borne by BS Natural.
- For approved non-defective returns (if applicable), customer may bear return shipping charges.
5. Refund Policy
Once returned products are received and inspected, we will notify you regarding approval or rejection of refund.
If approved:
- Refund will be processed to the original payment method
- Refund may take 5–7 business days (depending on bank/payment gateway)
Shipping charges or COD charges (if any) are non-refundable.
6. Missing Items in Order
If any item is missing from your order, please notify us within 48 hours of delivery.
Claims raised beyond this period may not be eligible for replacement or refund.
7. Late or Missing Refunds
If your refund has not reflected:
- Check your bank account again
- Contact your card provider/bank (processing times may vary)
- If issue persists, contact us.
8. Order Cancellation
Orders can be cancelled only within 24 hours of placing the order or before dispatch (whichever is earlier).
Once shipped, orders cannot be cancelled.
9. Contact Us
For return, refund or replacement assistance:
📧 support@bsnatural.com
🌐 www.bsnatural.com
Important Note: For transit damage claims, unboxing video is mandatory to help us process replacements quickly and fairly.
